Account and Data Deletion
Staff members and rental customers can ask MasterClass Car Rental Service to delete an account or personal information associated with the app.
Submit a request
Email masterclasscarrental@gmail.com with the subject App data deletion request. Include your name, contact number, whether you are a staff member or rental customer, and which data you want deleted.
Email a deletion requestStaff accounts
An owner can remove a staff account inside the app under Settings > Staff accounts. This immediately removes access and anonymizes the staff member's name, PIN, and recovery access. A staff member may also use the email process above.
Data that can be deleted
- staff profile and access information
- customer contact, address, licence, ID, next-of-kin, and photo data
- optional customer face photos and consent records
- other personal information not required for an ongoing legal matter
Data that may be retained
Some rental, payment, invoice, vehicle security, accident, insurance, dispute, and audit records may be retained where required for accounting, legal compliance, fraud prevention, recovery of a vehicle, or an active claim. Where possible, identifying staff data is anonymized while those business records are retained.
Verification and timing
We may ask for reasonable information to verify the requester and prevent unauthorized deletion. We will acknowledge the request and explain the action taken or any lawful retention requirement. Cloud backups may take additional time to expire from service-provider backup systems.